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Restaurant General Manager

2 months ago

Bluffton, South Carolina, United States Chicken Salad Chick Full time
About the Role

We are seeking a highly skilled and experienced Restaurant General Manager to join our team at Chicken Salad Chick. As a key member of our management team, you will be responsible for delivering exceptional results through others, providing an engaging environment for restaurant teams and guests, and focusing on operational excellence.

Key Responsibilities
  • Serve as a Brand Ambassador: Represent Chicken Salad Chick in a professional and courteous manner, ensuring that all guests feel welcome and are given responsive, friendly, and courteous service.
  • Operational Excellence: Achieve identified objectives for sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment.
  • Marketing and Advertising: Develop, plan, and implement restaurant marketing, advertising, and promotional activities and campaigns, following the Brand Standards.
  • Financial Management: Control cash and other receipts by adhering to cash handling and reconciliation procedures.
  • Human Resources: Make employment and termination decisions consistent with Restaurant Management guidelines, oversee and ensure that employee performance appraisals are completed on a timely basis, and create and maintain schedules for team members.
  • Leadership and Development: Coach and motivate the Assistant Manager(s) and the team, continually strive to develop staff in all areas of managerial and professional development, and prepare all required paperwork, forms, and reports in an organized and timely manner.
  • Facilities and Equipment: Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs.
  • Inventory Management: Control food and equipment inventories, conduct daily and weekly inventory counts, and keep inventory records.
  • Compliance and Safety: Monitor and maintain compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
Requirements
  • Three to Five Years of Experience: Related experience and/or training, or an equivalent combination of education and experience.
  • Excellent Communication Skills: Written and oral communication skills, organization skills, ability to multitask, working knowledge of back office tools, and ability to quickly learn and master new computer software.
  • Behavior Characteristics: Allocate at least two hours per week to planning, focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members, combine critical thinking and practical leadership to create a culture of innovation, effectively coach and give direction, intentionally and methodically grow and nurture relationships with the staff, be able to connect with a multicultural team, align hiring, training, daily practices, and evaluation practices with the Vision of the organization and the Thematic Goal for the year, and enthusiastically and passionately lead the Kitchen team.