Field Operations Director

2 days ago


New York, New York, United States Verizon Full time
Job Summary

We are seeking a highly skilled and experienced Field Operations Manager to join our team at Verizon. As a key member of our operations team, you will be responsible for managing the day-to-day operations of a field crew responsible for maintaining and installing Verizon's network.

Key Responsibilities
  • Manage and lead a team of union-represented employees to promote outstanding customer service in a safe working environment.
  • Coach, motivate, and support team members' professional development.
  • Lead and guide the team in managing multiple tasks and prioritizing based on the ever-changing environment and daily service delivery situations.
  • Conduct employee performance appraisals and communicate feedback effectively.
  • Evaluate trends in data and identify the root cause of issues to develop solutions to customer service or network issues.
  • Interact with customers as needed to ensure service satisfaction.
  • Manage mandatory training on compliance, safety, systems, and general process changes.
  • Maintain and secure administrative records for tracking employee attendance, records of work performed, training completed, and other important metrics.
  • Resolve grievances and workplace issues to maintain and enhance a positive working environment.
Requirements
  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience in managing and leading cross-functional teams.
  • Valid driver's license.
  • Willingness to travel up to approximately 50% of the time.
  • Willingness to work extended hours when necessary, including weekends, holidays, after hours, and on call as required for the needs of the business.
Preferred Qualifications
  • A degree in a related field.
  • Experience in the telecommunications or technology industry.
  • Strong communication skills.
  • Knowledge of outside plant network architecture, including copper and fiber optics.
  • Strong PC skills, including Microsoft Office Suite and Google Suite.
  • Experience using virtual collaboration tools, such as Zoom, Blue Jeans, Slack, and MS Teams.
What We Offer

At Verizon, we offer a comprehensive benefits package, including health and wellness benefits, short-term incentives, a 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. We also offer a competitive salary range of $99,000.00 to $184,000.00 annually, based on a full-time schedule, with the potential to earn more in an incentive-based position.

We are an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.



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