Client Relations Team Leader

2 weeks ago

Matthews, North Carolina, United States BluePearl Full time

BluePearl Pet Hospital is actively searching for a dedicated and experienced Client Relations Team Leader.

Compensation: $29.50 / hour plus competitive shift differentials.

Work Schedule: 4 ten-hour shifts with rotating weekends.

Are you a committed leader eager to make a significant impact?

Do you possess exceptional time management, organizational, and mentoring abilities?

Do you enjoy fostering successful teams that deliver outstanding customer service and patient care?

If you answered affirmatively, this opportunity may be for you.

The Client Relations Team Leader oversees the daily operations of the Client Services Team under the guidance of the Client Services Manager. Key responsibilities include facilitating communication between Client Services and all hospital departments to ensure smooth and efficient interdepartmental operations in the absence of the Client Services Manager.

As the Client Relations Team Leader, your responsibilities will include:

  • Designing, supervising, and ensuring the completion of the onboarding program for new Client Service associates to guarantee the highest level of personalized care tailored to each client's unique needs.
  • Assisting the Client Service Team Leader in scheduling client service associates effectively to ensure adequate staffing that meets or exceeds client expectations during every shift.
  • Acting as a vital member of the management team, serving as the connection between clients, patients, and caregivers, and providing feedback to co-managers to identify and address issues that may lead to client dissatisfaction.
  • Communicating clearly with client service associates, both individually and in group settings, to ensure a consistent understanding of new concepts, changes in protocols, policies, and ongoing communication.
  • Coaching client service associates to remain vigilant and proactive in anticipating and addressing client service needs, as well as seeking assistance in escalated situations.
  • Organizing and conducting regularly scheduled team meetings.
  • Exploring innovative ways to enhance client service through ongoing training opportunities, input from Client Service Coordinators during team meetings, and feedback from medical staff and management.
  • Engaging directly with clients to address concerns and inquiries regarding any aspect of the services provided.
  • Performing additional duties as assigned.

Why choose BluePearl?

  • Our passion is pets. We provide Trupanion pet insurance and discounts for our associates on pet treatments, procedures, and food.
  • We encourage professional growth. Our associates are evaluated based on their skill sets and can advance as they gain experience. We focus on developing our associates into leaders through talent development programs and leadership workshops.
  • As part of Mars Veterinary Health, our associates have numerous opportunities for career advancement.
  • We prioritize continuous learning to transform and lead the industry through innovative quality medicine and care. We offer an annual continuing education allowance, free educational sessions, and access to over 2,000 medical journals.

We value your health and well-being by providing:

  • Medical, dental, vision, and life insurance options.
  • Parental leave benefits.
  • Flexible work schedules.
  • 401k and retirement planning.
  • Paid time off and floating holiday plans for rest and reflection.
  • A regional licensed social worker available for guidance on maintaining a healthy lifestyle in a fast-paced environment.
  • A supportive, family-like culture within our hospitals, emphasizing collaboration to lead the industry in exceptional pet care.

BluePearl is committed to a diverse work environment where all individuals are treated with respect and dignity. We are an equal opportunity employer and provide consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law.

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