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Host

2 months ago

Chicago, Illinois, United States Four Seasons Hotel Chicago Full time
About Four Seasons Hotel Chicago

We are a luxury hotel company that prides ourselves on delivering exceptional guest experiences. Our team members are the backbone of our success, and we are seeking a talented individual to join our team as a Host/Hostess at our Adorn Bar & Restaurant.

Job Summary

The Host/Hostess is an essential member of our team, responsible for ensuring a positive experience for our guests. This includes maintaining the reception area and entrance, managing the floor and flow of the outlet, and providing exceptional guest service.

Key Responsibilities
  • Maintain the reception area and entrance in all aspects of stocking and cleanliness
  • Retain all assigned wardrobe in accordance with established standards and uniform guidelines
  • Work in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times
  • Perform all assigned duties as detailed in your opening, afternoon, and closing checklists
  • Distribute server's slips (guest notes) and ensure any updates are given to servers and management promptly
  • Check the blocking sheet to identify all regulars and VIP guests
  • Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable
  • Answer calls promptly to maximize the restaurant's capacity
  • Try to accommodate regulars and reservation requests of concierges
  • Utilize all tables to achieve higher turnaround of guests
  • Work closely with concierges and other agents to increase guest satisfaction
  • Assume all other responsibility relating to operational items at the reception desk
  • Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner
  • Update all operational telephone numbers as needed
  • Attend training sessions and read training notes to improve your knowledge
  • Give constant feedback to managers regarding our guests' satisfaction
  • Be fully conversant with every aspect of Four Seasons emergency procedures
  • Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment
  • Complete any other task as assigned by management
Requirements
  • Candidate must be fluent in English, both verbal and written
  • Knowledge and ability to operate various electronic systems
  • Service Passion for Luxury Hospitality
  • Requires attention to detail and problem-solving skills
  • Previous work experience in a free-standing Restaurant/Bar strongly preferred
Benefits of Working at Four Seasons
  • Energizing Employee Culture where you are encouraged to be your true self
  • Comprehensive learning and development programs to help you master your craft
  • Competitive wages and benefits (Medical, Dental, Vision, and Retirement Plan) as well as Paid Time Off & Holiday Pay
  • 401(k) Retirement Plan including Employer Matching Program
  • Inclusive and diverse employee engagement & recognition events all year-round
  • Exclusive discount and travel programs with Four Seasons
  • Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
  • And so much more