Senior Event Services Manager

4 weeks ago

Austin, Texas, United States AccorHotel Full time

Job Summary

We are seeking a highly skilled and experienced Senior Event Services Manager to join our team at AccorHotel. As a key member of our Event Sales and Services department, you will be responsible for assisting the Director of Event Sales & Services in achieving superior business results in the areas of guest service, team member engagement, financial outcomes, strategic leadership, and talent development.

Key Responsibilities

  • Consistently offer professional, friendly, and engaging service to our guests.
  • Assist the Director in managing all activities related to the Event Sales & Services Office, ensuring all service standards are followed.
  • Assist the Director in ensuring that Health & Safety standards, as well as departmental policies and procedures, are complied with.
  • Assist the Director with the organization and supervision of assigned conventions and catering events, ensuring that group resumes, conference agendas, event orders, etc. are prepared and distributed accurately and efficiently to ensure operational success.
  • Assist the Director in preparing annual budgets for approval.
  • Assist the Director in developing annual business and marketing plans for the department.
  • Assist the Director in preparing monthly forecasts and departmental budgets, ensuring accuracy and achievement.
  • Attend and lead necessary meetings within the hotel that affect or are affected by the Event Sales & Services department, in the absence of the Director.
  • Plan and execute complex group events, such as full or partial hotel buyouts, as assigned by the Director of Catering.
  • Conduct site inspections as required.
  • Handle an appropriate file workload, setting an example for departmental colleagues.
  • Establish and maintain rapport with clients prior to, during, and post-conference, exceeding their expectations and encouraging repeat business.
  • Drive function space optimization and maximization to ensure the best utilization of space for guest experience and financial performance of the department.
  • Play an active role in the local community through associations, memberships, and involvement, serving as an ambassador of the hotel within the local community.
  • Assist the Director with departmental recruitment, hiring, and onboarding of new team members.
  • Inspire high-performing, multicultural, multigenerational teams that build the ACCOR Events talent pipeline.
  • Lead with ACCOR culture, engaging with Team Members through direct and meaningful interactions.
  • Motivate and provide a work environment in which team members are productive.
  • Listen and respond to team members' needs while maintaining an open-door policy.
  • Manage group and interpersonal conflict effectively.
  • Assist the Director with necessary training for department colleagues, coaching, and counseling as necessary to provide tools for success.
  • Additional responsibilities as outlined by the Director.

What We Offer

  • Paid time off
  • Medical, dental, and vision insurance
  • 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and Educational Assistance for further development
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Qualifications

  • 6 years of hotel event planning experience required
  • Positive and expert problem solver
  • Hospitality business degree preferred
  • Able to work in a high-pressure environment
  • Creative and passionate about events and customer service
  • Excellent interpersonal and communication skills; a team player/mentor

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