Software Development Expert

2 weeks ago


Houston, Texas, United States ZipRecruiter Full time
About Invoca
Invoca is the leading company in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from top venture capitalists.

We strive for excellence in software development tools and practices. Our team swarms when problems arise and provides great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Campaigns and Attribution Team
The Campaigns and Attribution team sets up call treatment to route calls to the desired locations and collects and enriches call data flowing through Invoca's ecosystem. With our feature set, our customers are able to accurately link webpage visits with calls they receive via call centers and brick-and-mortar locations.

You will:
  1. Write high-quality code.
  2. Operate independently on complex tasks.
  3. Be a technical expert in an area or feature set.
  4. Have end-to-end responsibility for projects of increasing complexity.
  5. Identify and suggest areas of future work and back up suggestions with evidence.
  6. Identify and mitigate risk in the development cycle, from ideation to delivery.
  7. Keep leaders up-to-date on progress, blockers, and potential surprises (both positive and negative).
  8. Diagnose the root cause of problems for any service area owned by the team.
  9. Communicate on production issues, write actionable tickets without prompting, and quickly fix or delegate them.
  10. Use logic and reason to build cases for ideas, backed up by qualitative and quantitative evidence.

Required Skills and Qualifications
You should have:
  1. 5+ years of professional software development experience.
  2. Experience with some of our primary technologies: Ruby on Rails, MySQL/PostgreSQL, and HTML/CSS/JavaScript.
  3. Familiarity with queueing systems like Kafka/RabbitMQ etc.
  4. Familiarity with NoSQL data stores (we use Redis).
  5. Proficiency at removing roadblocks for complex tasks.
  6. In-depth knowledge in one or more areas or features sets.
  7. Awareness of industry best practices and trends.
  8. Competence in several skills apart from pure coding, such as monitoring, performance optimization, integration testing, security, visual design and more.
  9. Recognition as a very capable engineer.

Benefits
Our benefits include:
  1. Paid Time Off - We encourage a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
  2. Healthcare - We offer a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
  3. Retirement - We offer a 401(k) plan through Fidelity with a company match of up to 4%.
  4. Stock options - All employees are invited to ownership in Invoca through stock options.
  5. Employee Assistance Program - We offer well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
  6. Paid Family Leave - We offer up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
  7. Paid Medical Leave - We offer up to 12 weeks of 100% paid leave for childbirth and medical needs.
  8. Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
  9. Wellness Subsidy - We provide a wellness subsidy applicable to a gym membership, fitness classes, and more.
  10. Position Base Range - $127,000.00 - 165,000.00 / plus bonus potential


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