Cloud Database Solutions Specialist

6 days ago


Santa Clara, California, United States Couchbase Full time

At Couchbase, we empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Our fast, flexible, and affordable cloud database platform Capella allows organizations to quickly build applications that deliver premium experiences to their customers – all with best-in-class price performance. As a Senior Cloud Support Engineer, you will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services.

  • You will troubleshoot and solve customer issues on their deployments (on-prem and cloud)
  • Support cloud deployments including monitoring and answering customer inquiries
  • Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product
What You'll Do:
  • Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
  • Support cloud deployments including monitoring and answering customer inquiries
  • Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product
  • Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
  • Participate in product conversations with internal teams based on feedback from client interactions
  • Identify and write internal and external technical articles, like typical troubleshooting steps, workarounds, or best practices
  • Train as a highly knowledgeable specialist in one or more Couchbase component area(s)
Who You Are:
  • Experienced in multi-channel technical support (4+ years of related experience)
  • Experienced using Zendesk, Jira, Confluence, or similar software
  • An engineer with previous technical troubleshooting and programming experience with Java, Go, Python
  • Solid knowledge of Unix and Network protocols and standards (HTTP, TLS, DNS, etc)
  • Strong understanding and experience with at least one cloud environment such as Amazon Web Services, Google Cloud, and/or Microsoft Azure
  • Experience working with NoSQL databases or distributed systems
  • Experience using Kubernetes and Docker is a plus
  • Experience with alerting and monitoring tools
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • An effective written and verbal communicator
  • Able to work a rotating schedule that requires weekend availability

The estimated salary for this role is between $115,000-$135,000 USD per year, depending on location and experience. We offer a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

  • Generous Time Off Program - Flexibility to care for you and your family
  • Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs
  • Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance
  • Career Growth - Be valued, Create value approach
  • Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
  • And much more


  • Santa Clara, California, United States Couchbase Full time

    Job OverviewCouchbase is seeking a highly skilled Sr Technical Support Engineer to join our team. As a key member of our support organization, you will be the face of Couchbase externally when discussing solutions and building relationships with customers.About UsWe are a leading provider of modern cloud database platforms that empower developers to build...


  • Santa Clara, California, United States Couchbase Full time

    Empowering DevelopersCouchbase is a leader in the cloud database market, empowering developers to build modern applications that deliver premium user experiences. As a Sr Technical Support Engineer, you will be at the forefront of this mission.The Senior Cloud Support Engineer plays a critical role in our customer success journey. You will be the face of...


  • Santa Clara, California, United States eTeam Full time

    About eTeameTeam is a tech-driven company that leverages the power of modern software applications to drive business outcomes. As a Solution Architect, you will be responsible for developing and delivering software solutions using a full-stack approach.Job OverviewIn this role, you will lead cross-functional teams to design and implement software...


  • Santa Clara, California, United States Omega Solutions Full time

    **Job Title:** Cloud Infrastructure SpecialistAbout Omega Solutions:We are a leading provider of innovative technology solutions, dedicated to delivering exceptional services that meet the evolving needs of our clients.Estimated Salary:$120,000 per yearJob Description:We are seeking an experienced Cloud Infrastructure Specialist to join our team. As a key...


  • Santa Clara, California, United States Cloud Software Group Full time

    About the Role:As a Principal Business System Analyst at Cloud Software Group, you will play a crucial role in implementing and customizing Oracle Fusion Financials applications to meet our clients' requirements. This includes providing ongoing support and troubleshooting for Oracle Fusion Financials modules, collaborating with clients to understand their...


  • Santa Clara, California, United States Amazon Full time

    You will have the opportunity to be part of a diverse and inclusive workplace where you can make a meaningful impact. As a Worldwide Specialist Solutions Architect, you will work collaboratively with cross-functional teams to deliver exceptional customer experiences. Your primary focus will be on helping customers navigate the complexities of cloud computing...


  • Santa Clara, California, United States Noblesoft Technologies Full time

    Noblesoft Technologies is seeking a highly skilled Oracle Fusion Cloud Techno-Functional Consultant with expertise in data conversion and reporting. This role will focus on ensuring seamless integration and data consistency across the Oracle Fusion Cloud environment.Key Responsibilities:Data Conversion: Lead data migration activities, including data mapping,...


  • Santa Clara, California, United States Amazon Full time

    About the Role:We are seeking a highly skilled Cloud Solutions Expert to join our team. As a Cloud Solutions Expert, you will be responsible for designing and building scalable, flexible, and resilient cloud architectures and solutions.Responsibilities:Collaborate with customers to understand their business challenges and identify opportunities for cloud...


  • Santa Clara, California, United States Frontend Arts Full time

    Job OverviewWe are seeking a highly skilled Cloud Solutions Architect to lead the implementation of Oracle Subscriptions and Revenue Management Cloud. The ideal candidate will have at least 8 years of experience in implementing Oracle ERP Applications, with a strong focus on cloud solutions.The successful candidate will collaborate with users to understand...


  • Santa Clara, California, United States Cloud Software Group Full time

    About the RoleWe are seeking a highly skilled IT architect to join our team at Cloud Software Group, where you will play a key role in designing and implementing Citrix Workspace solutions for our enterprise. As a technical leader, you will work closely with cross-functional teams to understand business requirements and design scalable, secure, and...


  • Santa Clara, California, United States PlusAI, Inc. Full time

    Are you a Cloud-First Fullstack Solutions Architect looking for a challenging role that requires your expertise? We are seeking a highly skilled professional to join our team at PlusAI, Inc. and contribute to designing and implementing software infrastructure that powers our transformative technology. The ideal candidate will have extensive experience in...


  • Santa Clara, California, United States Oracle Full time

    At Oracle, we are seeking talented engineers to join our team in developing innovative solutions for cloud storage services. As a Cloud Storage Engineer, you will be responsible for designing and developing major components and features of the File Storage Service.The ideal candidate will have a strong understanding of distributed systems, data structures,...


  • Santa Clara, California, United States Citrix Systems Inc Full time

    Job OverviewCitrix and TIBCO recently merged to create Cloud Software Group, one of the world's largest cloud solution providers. We are seeking a talented Cloud Solutions Architect to join our team in Fort Lauderdale, FL / Santa Clara, CA location.The ideal candidate will have expertise in Oracle CPQ/CX platform, including configuration, commerce, document...


  • Santa Clara, California, United States QualiTest Group Full time

    We are seeking an experienced Cloud Solutions Architect to lead architectural efforts for application modernization using containerization platforms. The ideal candidate will have at least 5 years of experience as an Enterprise Architect or Application modernization lead, with a strong background in cloud solution architecture and software development in...


  • Santa Clara, California, United States Amazon Full time

    Company OverviewAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Salary & BenefitsWe offer a...


  • Santa Clara, California, United States City Wide Facility Solutions Full time

    We are seeking a skilled Facility Solutions Specialist to join our team at City Wide Facility Solutions in San Jose. This role offers a competitive salary of $65,000 - $85,000 per year.The ideal candidate will have 3-5 years of sales and management experience in building maintenance or facility management. A strong track record of client retention is...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Palo Alto Networks, a leading cybersecurity company, is seeking a highly skilled Cloud Security Solutions Professional to join our team. With the fastest growth in security history, we offer the opportunity to be part of a crucial mission: safeguarding digital life.This role requires expertise in cloud security, with a strong focus on securing workloads in...


  • Santa Clara, California, United States ZipRecruiter Full time

    Job Title: Cloud Infrastructure Solutions EngineerWe are seeking a highly skilled Cloud Infrastructure Solutions Engineer to join our team. As a key member of our engineering team, you will be responsible for designing and deploying scalable cloud-based solutions for our clients.The ideal candidate will have a strong background in cloud computing, with...


  • Santa Clara, California, United States Glow Networks Full time

    Job Description for Cloud Networking Solutions ArchitectGlow Networks seeks a highly skilled Cloud Networking Solutions Architect to join our team.Main Responsibilities:Design and develop scalable cloud networking architectures.Collaborate with cross-functional teams to define and evolve cloud infrastructure.Lead technical decisions on architecture and...


  • Santa Clara, California, United States Sustainable Talent Full time

    Job OverviewSustainable Talent is seeking a highly skilled Cloud Infrastructure Specialist to support NVIDIA's IPP Cloud Infrastructure Team. This full-time W-2 contract opportunity is based in Santa Clara, CA.About the RoleWe offer a competitive hourly rate of $90-$120 per hour, depending on experience, education, and location. Our comprehensive benefits...