Customer Service Representative

1 week ago


GondrecourtleChâteau, Grand Est, United States Enterprise Holdings Full time
Customer Experience Representative

Join Enterprise Holdings, a leader in the car rental industry, as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience from start to finish.

Key Responsibilities:
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, and general questions
  • Place outgoing calls for callback management and miscellaneous calls
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems
Requirements:
  • High school diploma or equivalent required
  • Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support
  • Valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years
  • Authorized to work in the United States and not require work authorization sponsorship
Benefits:
  • Paid time off
  • Consistent full-time schedule
  • Employee discount
  • Retirement savings plan with 401(k) matching
  • Health, life, dental, and vision insurance
  • Training and development opportunities


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