Multilingual Customer Service Liaison

3 weeks ago


Las Cruces, New Mexico, United States Mass Markets Full time

Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Mass Markets. As a key member of our customer service department, you will be responsible for handling inbound customer calls and providing exceptional support to our clients.

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About the Role: In this role, you will be expected to listen attentively to customers, understand their needs, and resolve issues in a timely and professional manner. You will also be required to accurately document call resolutions in our systems and work closely with other staff and management as needed to ensure excellent customer outcomes.

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Key Responsibilities:

  • Handle Inbound Calls: You will be responsible for answering customer calls in a courteous and professional manner, resolving issues promptly and efficiently.
  • Document Call Resolutions: You will need to accurately document all call resolutions in our systems to ensure that customer information is up-to-date and accurate.
  • Work with Other Staff: You will work closely with other members of our team, including sales and marketing staff, to ensure that customer needs are met and exceeded.

Salary and Benefits: The estimated salary for this role is $45,000 - $65,000 per year, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, paid time off, and opportunities for professional development.

Requirements: To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as a strong ability to work under pressure. A background in customer service or a related field would be an asset.

Working at Mass Markets: At Mass Markets, we pride ourselves on providing exceptional customer service and building long-term relationships with our clients. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.



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