Customer Service Liaison

3 weeks ago


Las Cruces, New Mexico, United States Mass Markets Full time
Job Overview
As a Customer Service Agent at Mass Markets, you will play a pivotal role in delivering exceptional customer experiences. Your primary responsibility will be to handle inbound and outbound contacts in a courteous, timely, and professional manner.

Key Responsibilities:
  • Ensure first call resolution through effective problem-solving and communication.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues when needed.
  • Document and process customer claims in appropriate systems.
  • Educate customers on product features and benefits.

Salary Information
We are offering an attractive salary of $45,000 per annum for this position, reflecting the company's commitment to compensating its employees fairly. If you are passionate about providing top-notch customer service and have a keen eye for detail, we encourage you to apply.

About Mass Markets
Mass Markets is a leading organization that prioritizes innovation, teamwork, and customer satisfaction. Our mission is to provide unparalleled services that meet the evolving needs of our customers.

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