Technical Onboarding Specialist
3 weeks ago
An estimated salary of $60,000 - $80,000 per year.
About the CompanyXpressdocs provides cutting-edge marketing technology, produces high-quality marketing materials, and creates world-class customer experiences. We take our solutions seriously, but we don't take ourselves seriously.
- Achieve and maintain expert level of understanding of the Xpressdocs system including all functionality, programs, and products.
- Quickly learn new technologies and communicate those concepts to clients with varying degrees of technical expertise.
- Establish strong relationships with internal stakeholders and quickly build trust with each new client.
- Ensure clients have a positive onboarding experience to ensure smooth adoption of Xpressdocs' products and services.
- Meet multiple priorities in a demanding and deadline-driven environment.
- Support and provide backup and feedback to Implementation Manager.
- Collect, evaluate and organize data files and spreadsheets for new account implementations.
- Seek clarification regarding inbound requests to effectively communicate the client/or other internal department need.
- Coordinate and lead new client training (via live webinar and/or recording).
- Manage internal projects for new clients, including, but not limited to, storefront setups and estimates for new items.
- Effectively document, organize, follow up, and communicate requirements and expectations to successfully manage projects and service levels.
- Respond to phone calls and email inquiries with expediency to ensure client satisfaction and efficient internal communication.
- Proactively seek solutions and issue resolution, both inter-departmentally and externally.
- Leverage feedback for continuous improvement to the onboarding/implementation process.
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