ERM Technical Support Professional
3 weeks ago
EIGENNET LLC is seeking a highly skilled IT professional to join our team as an ERM Technical Support Specialist. As a key member of our team, you will be responsible for implementing and maintaining our Electronic Records Management (ERM) solution.
About the Role:
- You will work closely with our RIM program to ensure the smooth implementation and operation of the ERM solution.
- You will provide technical assistance to users, resolve technical issues, and maintain optimal system performance.
- You will collaborate with internal teams to monitor and improve system performance and provide regular updates on system status and improvements.
Requirements:
- A Bachelor's degree in Computer Science, Engineering, or MIS.
- At least 5+ years of IT support experience, with a focus on RIM projects and Microsoft Purview/Records Management implementation.
- Strong understanding of IT infrastructure, ERM solutions, and security/compliance standards related to records management systems.
- Excellent troubleshooting skills and ability to communicate complex technical concepts clearly.
Benefits:
- Competitive salary range: $85,000 - $110,000 per year.
- Opportunities for career growth and professional development.
- A dynamic and collaborative work environment.
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