Customer Support Specialist Hybrid Role

4 days ago


Beloit, Wisconsin, United States State Collection Service Inc Full time

We are excited to announce an exciting opportunity for a Customer Support Specialist Hybrid Role at State Collection Service Inc

This role combines the best of both worlds, offering a dynamic blend of in-office and remote work. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to patients and account holders via phone, email, and chat.

To succeed in this position, you should possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. Previous experience in call centers or customer service roles is preferred, but not required.

The ideal candidate will be comfortable working in a fast-paced environment, adapting to changing priorities, and meeting deadlines. We offer a competitive salary of $17.00 per hour, a comprehensive benefits package, and opportunities for professional growth and development.

Responsibilities Include:

  • Respond to customer inquiries via phone, email, and chat
  • Resolves general questions and concerns from patients and account holders
  • Process payments and arrange payment arrangements as necessary
  • Familiarize yourself with client-specific protocols and policies
  • Investigate and respond to client inquiries
  • Enter and monitor payment arrangements
  • Avoid FDCPA, FCRA, HIPPA, and other applicable law violations


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