Community Health Navigator

4 weeks ago

Calexico, California, United States MedZed Full time
About the Role

MedZed is seeking a highly skilled and compassionate Community Health Navigator to join our team. As a Community Health Navigator, you will play a vital role in connecting our members with essential healthcare services and resources.

Key Responsibilities
  • Assist members with complex healthcare needs, including those who are homeless, have severe mental illnesses, or are in need of preventive services.
  • Enroll members in programs and services, effectively communicating their value and benefits.
  • Work with members to provide effective and efficient service coordination, including on-site and in-home assessments.
  • Develop personalized service plans and guides with members and healthcare providers, focusing on health management goals.
  • Engage members in achieving health management goals through health coaching, motivational interviewing, and problem-solving techniques.
  • Assist members in overcoming barriers to meeting health goals and update service plans accordingly.
  • Arrange for member transportation to healthcare services appointments and accompany members as needed.
  • Follow up with members via phone calls, home visits, and visits to other settings where members can be found.
  • Collaborate with social service agencies to address member needs, including housing, food, clothing, and financial assistance.
  • Maintain accurate, quality, timely, and consistent documentation in our company database of member activities and interventions.
  • Achieve set goals and key performance indicators (KPIs).
  • Continuously expand knowledge of community resources, services, and programs available to members and build ongoing relationships with these organizations to advocate for members.
Requirements
  • Bilingual Spanish required.
  • Knowledge of community resources within the community to be served.
  • Able to maintain clear professional boundaries with members and coworkers.
  • Working knowledge of social and health issues.
  • Ability to quickly establish trust and build strong relationships.
  • Highly organized and self-motivated to work independently and manage schedules efficiently.
  • Sound judgment and the ability to quickly analyze situations.
  • Ability to establish priorities and meet deadlines.
  • Ability to problem-solve in a proactive, creative manner.
  • Ability to work independently within a virtual operating environment and as part of a team.
  • Represent the company with professionalism.
  • Cultural competency – able to work with diverse groups of community members.
  • Multi-lingual capabilities preferred, but not required.
  • Excellent communication skills.
  • Technologically knowledgeable or experienced in note entry systems, smartphones, and laptops.
  • Experience providing peer support to patients with complex and multiple chronic conditions and challenging social and mental health conditions.
  • Training or experience in community health, social determinants of health, and peer counseling.
  • Understanding of mental illness and addiction and ability to engage with clients who struggle with these issues at all levels.
  • Training and experience in using Motivational Interviewing strongly preferred.
  • Strong interpersonal and social skills with demonstrated ability to collaborate with a variety of individuals from a wide range of professional and personal backgrounds.
  • Knowledge of community-based healthcare and social services systems and the needs of medically underserved populations, and older adults/seniors.
  • Ability to work with individuals from varied professional backgrounds and diverse cultures with multiple chronic conditions.
  • Ability to thrive in a complex and rapidly changing environment.
  • Ability to build credibility and trust with clients/patients.
  • Maintains confidentiality and follows HIPAA standards in safeguarding patient information.
  • Good oral and written communication skills.
  • Strong organizational skills.
  • Able to operate small office equipment, including photocopiers, telephones, and personal computers.
  • Basic knowledge of Microsoft Office.
  • Knowledge and/or experience within Home Support Services (IHSS) is highly desirable.
  • Life experience overcoming the challenges of chronic disease or work experience with people living with complex chronic conditions is highly desirable.
  • Experience working with people living with addiction is desirable.
Education and Work Experience
  • High School Diploma/GED required.
  • Bachelor's Degree preferred.
  • Community Health Worker Certificate preferred.
  • Minimum of 2 years of experience working in health, social, or community services required.
  • State-based certification may be required.
Physical and Other Requirements
  • Must reside in or be very familiar with the language and culture of the community served.
  • There will be daily travel to local geographic regions, and depending on the region, it may require frequent walking.
  • The CHN will need to pass reference and background checks, submit to a drug test, and have a clean driving record.
  • A valid driver's license is required.
  • Access to an insured car is required.

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