Customer Service Representative Dispatcher

4 weeks ago


Wallingford, Connecticut, United States Integrated Technical Systems, Inc. Full time

We are seeking a Customer Service Representative to support our customers by receiving service calls and dispatching service technicians. The ideal candidate will have excellent communication skills and be able to provide product and service information to resolve technical issues.

Key Responsibilities:
  • Handle customer service call requests
  • Provide information about products and services
  • Dispatch service technicians to troubleshoot and resolve product issues
  • Document and update customer records
  • Develop and maintain a knowledge base of products and services

Requirements:

  • Previous experience in customer service, sales, or related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

We are an Equal Opportunity Employer.



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