Customer Service Representative

6 days ago

Auburn, Maine, United States U-Haul Full time
Job Title: Customer Service Representative

About the Role:
U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include inspecting and maintaining equipment, assisting customers, and using up-to-date technology to dispatch and return equipment.

Key Responsibilities:
  • Assist customers with U-Haul products and services
  • Use smartphone-based U-Scan technology to manage rentals and inventory
  • Move and hook up U-Haul trucks and trailers
  • Clean and inspect equipment on the lot
  • Answer questions and educate customers regarding products and services
  • Prepare rental invoices and accept equipment returned from rental
  • Install hitches and trailer wiring
  • Fill propane
  • Drive a forklift
  • Participate in ongoing continuous U-Haul education through U-Haul University

Requirements:
  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent

Work Environment:
The work involves moderate risks or discomforts which require special safety precautions. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Benefits:
U-Haul offers a range of benefits, including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance & prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) savings plan, employee stock ownership plan (ESOP), 24-hour physician available for kids, dental & vision plans, business travel insurance, You Matter EAP, LifeLock identity theft protection, critical illness/group accident insurance, and Dave Ramsey's SmartDollar program.

U-Haul is an Equal Opportunity Employer:
U-Haul is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and are an affirmative action employer. We are an equal opportunity employer and all applicants will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

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