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Field Service Representative II

1 month ago

Auburn, Maine, United States solventum Full time
Job Title: Field Service Representative II

At Solventum, we are committed to delivering exceptional customer service and support to our customers. As a Field Service Representative II, you will play a critical role in ensuring that our customers receive the highest level of service and support for our medical equipment and devices.

Key Responsibilities:
  • Provide training and support to customers on the use and maintenance of Solventum products and processes.
  • Ensure adherence to company and departmental policies and procedures to maintain a safe work environment.
  • Provide input and oversight of the facility to include administrative duties to operational requirements compliance.
  • Oversee local business operations to include metrics and required use of couriers.
  • Prepare medical equipment (cleaning and disinfecting), disposables, and documentation for use and return and execute research for missing & misplaced equipment.
  • Prioritize equipment needs to execute daily customer support needs, including quantity, time frame, and resource allocation.
  • Process documentation for delivery and retrieval of products and loading & unloading medical devices and supplies.
  • Maintain appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.
  • Serve as the service center designee, in the absence of service center management, to assume responsibilities of the person in charge of the location.
Requirements:
  • High School Diploma/GED or higher.
  • Three (3) years' experience in a customer-facing position in a private, public, government, or military environment.
  • Current, Valid Driver's license.
Preferred Qualifications:
  • Ability to work non-traditional work schedule, which may include extended hours, including evenings, weekends, and participate in on-call duties.
  • Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
  • 1-2 years' experience in training and scheduling & assigning daily work activities in a single location.
  • Experience with Microsoft Office applications.
Work Environment:

This position requires working in a fast-paced environment with frequent travel to customer sites. The ideal candidate will be able to work independently and as part of a team to provide exceptional customer service and support.

What We Offer:

Solventum offers a competitive compensation package, including a base salary and variable incentive pay, as well as a range of benefits, including medical, dental, and vision insurance, health savings accounts, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. Please note that all applications must be submitted through our website and will be reviewed by our recruitment team.