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Customer Service Ambassador

2 months ago

McMinnville, Oregon, United States CARSTAR Franchising, Inc. Full time
Customer Service Representative

At CARSTAR Franchising, Inc., we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.

Key Responsibilities:

  • Establish and maintain exceptional customer relationships through exceptional service and communication.
  • Capture customer sales through in-person and phone interactions, achieving a minimum closing ratio of 75%.
  • Provide general administrative support and maintain the customer reception area/front office.
  • Answer and direct phone traffic in a polite, courteous, and cheerful manner.
  • Explain CARSTAR's repair process, including insurance claims processing, payment procedures, and repair techniques.
  • Collect and record payment for completed repairs and perform some A/R duties.
  • File repair order paperwork accurately or record in CARSTAR's management system.
  • Provide customers with CARSTAR's warranty information and perform follow-up sales calls on estimate quotes.
  • Maintain the front office and customer reception areas.
  • Attend daily release meetings and perform other duties as assigned.

Requirements:

  • 2+ years of customer service experience, preferably in a retail setting.
  • HS diploma or GED equivalent required; college degree preferred.
  • Excellent customer service, communication, and negotiation skills.
  • Able to relate well to a diverse customer base.
  • Call center sales experience (or equivalent sales experience) preferred.
  • Highly organized and able to handle multiple concurrent assignments.
  • Proficient with Microsoft Office and POS/management systems.
  • Strong attention to details and punctual with a professional appearance.
  • Ability to receive direction and work well with others.
  • Valid driver's license and insurable driving record.

Physical Requirements:

  • Ability to stoop, bend, and kneel, squat, kneel, and pull.
  • Extended periods of kneeling, bending, squatting, and stooping.
  • Carry and lift heavy objects (up to 50lbs).
  • Standing, sitting, and walking.
  • Performing repetitive motions.

Work Environment:

  • Exposure to paint, fumes, and particles.
  • Dirt and dust.
  • Chemicals and toxins.
  • Varying heat and cold.
  • Intermittent noise.