Aviation Network Specialist

2 weeks ago

Carlsbad California, United States Viasat, Inc. Full time
About Viasat

Viasat, Inc. is a leading provider of satellite-based communications solutions. Our mission is to deliver high-quality connections that enable global communication and collaboration.

Job Summary

We are seeking a highly skilled Aviation Network Technician to join our Government Care Center Operations team. As a key member of our team, you will be responsible for providing technical support and resolving complex issues related to satellite communications and network operations.

Key Responsibilities
  • Active monitoring and issue resolution while providing real-time communications with customers onboard the aircraft
  • Provide network, hub, and aircraft terminal issue resolution
  • Maintain ownership of cases from initiation through resolution
  • Proven master technical knowledge of all platforms supported by the GCC/NOC
  • Configure terminals according to the Salesforce ATRF
  • Assist in the review of processes/procedures to ensure technical accuracy
  • Work with internal teams to document process/procedures
  • Attend and participate in niche training for GCC/NOC Technicians
  • Assist customers in troubleshooting terminals and other products managed by Viasat
  • Identify and solve issues on various networks and escalation points, customers, and vendors as needed
Requirements
  • 4+ years' experience identifying and resolving hardware and software elements involved in IP networking, satellite communications, and/or cloud services
  • 3 years' experience in a Technical Support or NOC role
  • Base understanding of Linux/Unix and RF Satellite or Wireless Communication systems
  • Ability to work a flexible schedule and rotating shifts in a 24x7 environment
  • Demonstrated communication skills (both verbal and written) to communicate complex technical material to a variety of audiences
  • Demonstrable experience with the use of the Network Monitoring System
  • Associates Degree in Computer Science, Electrical Engineering, Information Technology or equivalent experience
  • US government position. US citizenship required
  • Current DoD 8570 certification IAT Level II (CCNA-Security, CySA, GICSP, GSEC, Security CE, or SSCP) or attainable within 6 months of employment
  • Active DoD Secret clearance or ability to obtain as soon as administratively feasible (interim clearance must be granted prior to the start date)
  • Ability to travel up to 25%
Preferred Qualifications
  • 3+ years' experience working with RF or satellite communications
  • Experience in Wi-Max technology systems
  • Prior experience with CRM and defect tracking systems, such as Salesforce or JIRA
  • Familiarity with UNIX/LINUX configuration with the ability to capture and interpret network traces strongly preferred
  • Active CCNA, Sec+, Net+ and/or A Certifications
  • Demonstrable experience completing precise command strings as well as addressing and device names at NMS interfaces
  • Ability to type at least 40 words/minute
Compensation

Salary range: $58.32/hour. At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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