Assistant General Manager, Condominium Lead
4 hours ago
As an Assistant General Manager, Condominium, you will provide administrative support to the lead Community Manager and serve as a liaison to homeowners, vendors, and staff. Your primary responsibilities will include responding to homeowner inquiries, interacting with vendors, and updating homeowner accounts in internal systems.
Key Responsibilities- Respond to homeowner inquiries via phone, email, work order, letter, and/or in person.
- Interact with vendors and assist with addressing emergency requests.
- Update homeowner accounts in internal systems.
- Assist with preparing agendas, management reports, and documents for Board meetings.
- Prepare newsletters, flyers, and other documents to inform homeowners of maintenance services, projects, and activities.
- Assist with preparing annual disclosure packages, meeting notifications, and financial statement packages.
- Monitor corporate and client delinquency rates and assist with collections.
- Maintain property files and unit files.
- Assist with processing new homeowner welcome packets and issuing key fobs, pool passes, and access keys.
- Assist with ARB application processing and perform on-site community inspections.
- Assist with requests for proposals, repair quotes, and insurance notification lists.
- Update property fact sheets in C3.
- Communicate results of hearings to homeowners within the time frames set by state statues or governing documents.
- Assist homeowners with Associa corporate programs.
- Participate in Associa training, including webinars.
- Proficient knowledge of Microsoft Office products.
- Knowledge of communities, property, and real estate, as well as homeowners associations.
- Knowledge of the role of the association board, Community Manager, and how those roles interface with homeowner requests.
- Knowledge of typical business correspondence and conflict resolution techniques.
- Professional communication and customer service skills.
- Self-motivated, proactive, detail-oriented, and a team player.
- Time management and prioritization skills.
- High School Diploma or GED required.
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