Assistant General Manager, Condominium Lead

4 hours ago


Alexandria, Virginia, United States Associa Full time
{"title": "Assistant General Manager, Condominium", "description": "Job Summary

As an Assistant General Manager, Condominium, you will provide administrative support to the lead Community Manager and serve as a liaison to homeowners, vendors, and staff. Your primary responsibilities will include responding to homeowner inquiries, interacting with vendors, and updating homeowner accounts in internal systems.

Key Responsibilities
  • Respond to homeowner inquiries via phone, email, work order, letter, and/or in person.
  • Interact with vendors and assist with addressing emergency requests.
  • Update homeowner accounts in internal systems.
  • Assist with preparing agendas, management reports, and documents for Board meetings.
  • Prepare newsletters, flyers, and other documents to inform homeowners of maintenance services, projects, and activities.
  • Assist with preparing annual disclosure packages, meeting notifications, and financial statement packages.
  • Monitor corporate and client delinquency rates and assist with collections.
  • Maintain property files and unit files.
  • Assist with processing new homeowner welcome packets and issuing key fobs, pool passes, and access keys.
  • Assist with ARB application processing and perform on-site community inspections.
  • Assist with requests for proposals, repair quotes, and insurance notification lists.
  • Update property fact sheets in C3.
  • Communicate results of hearings to homeowners within the time frames set by state statues or governing documents.
  • Assist homeowners with Associa corporate programs.
  • Participate in Associa training, including webinars.
Requirements
  • Proficient knowledge of Microsoft Office products.
  • Knowledge of communities, property, and real estate, as well as homeowners associations.
  • Knowledge of the role of the association board, Community Manager, and how those roles interface with homeowner requests.
  • Knowledge of typical business correspondence and conflict resolution techniques.
  • Professional communication and customer service skills.
  • Self-motivated, proactive, detail-oriented, and a team player.
  • Time management and prioritization skills.
  • High School Diploma or GED required.
", "company": "Associa"}
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