Financial Services Assistant Manager

5 days ago

Reno, Nevada, United States Lennar Homes Full time
Job Overview

Lennar Homes is seeking a Financial Services Assistant Manager to join our team. This role plays a critical part in the success of our company, and we are looking for an individual who shares our passion for delivering exceptional customer experiences.

About the Role

We reasonably expect the base compensation offered for this position to range from an hourly rate of $12.92 - $20. As a Financial Services Assistant Manager at Lennar Homes, you will be responsible for assisting Loan Officers while developing skills and knowledge to become a Loan Officer in the future. You will complete various on-line and classroom educational sessions while receiving operational and hands-on training by assisting the Loan Officer and Division Managers.

Main Responsibilities
  • Learning Development: Participate in formal training programs provided by the company. These programs cover various aspects of lending, including understanding different types of loans, assessing creditworthiness, and navigating the loan approval process. Train with manager on mortgage rate sheets in order to learn to accurately price and lock loans. Review various daily/weekly/monthly reports to learn the overall mortgage process from application to closing.
  • Continuous Education and Licensure: Successfully complete testing for mortgage licensing and appropriate state licensing as needed. Maintain up-to-date knowledge of RESPA through continuing education courses.
  • Support and Coordination: Update the loan application with any missing data. Maintain notes within the Loan Origination System to ensure complete exchange of information. Occasionally provide initial set up of the file.
  • Business Development and Customer Relations: Participate in builder and realtor functions to develop and maintain relationships. Work with Division Manager and Loan Officers on local marketing campaigns.
  • Customer-Centric Approach: Ensure that borrowers can easily reach out through various channels (phone, email, chat) and receive prompt responses. Act as a primary contact between our borrowers and their Loan Officers, schedule and conduct meetings as needed, to discuss any follow-up issues or items that need to be addressed.
  • Collaboration and Flexibility: Assist processors and closers in procuring loan documents from borrowers and other entities as needed. Engage and assist internal associates through various channels (phone, email, chat) and receive a prompt response. Flexible schedule, including weekends and evenings as needed.
Requirements and Qualifications

To be successful in this role, you will need:

  • High school diploma or equivalent; BA or BS preferred; Mortgage or banking experience (preferred); Experience in articulating product or service features, benefits, and value; A genuine passion for going above and beyond to ensure customer satisfaction; Exceptional organizational abilities, keen attention to detail, and the ability to manage multiple priorities; Proficient in using standard office software (e.g., Microsoft Office Suite); Bilingual in English & Spanish highly preferred; Valid driver's license and reliable transportation;
Benefits

Lennar Homes offers a comprehensive array of benefits designed to enhance your well-being and professional growth. Some of the benefits include:

  • Comprehensive medical, dental, and vision benefits; Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts and Commuter Savings Accounts; Vacation – up to 3 weeks of vacation per year upon hire; Holidays, sick leave, & personal days; Everyone's Included Day- We offer one paid day each year to celebrate, engage, in and/or observe a cause that is meaningful to you; 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay; Paid maternity & bonding leave; New hire referral bonus program; Associate Assistance Plan; Lennar Education Assistance Program (LEAP)- Provides Student Loan Repayment Assistance; Associate Discount Program through Perks at Work; Associate Home Purchase Program; If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities.

Lennar Homes is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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