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Contract Call Center Specialist
2 months ago
**Job Opportunity with Insight Global**
Insight Global is seeking a skilled Customer Service Representative to support their healthcare client's team onsite in Cypress, CA. This is a 3-6 month contract-to-hire opportunity, fully onsite in Cypress, CA.
**Key Responsibilities:**
- Provide exceptional customer service to clients via phone, resolving issues and answering questions in a timely and professional manner.
- Utilize computer databases to verify and document information, ensuring accurate and up-to-date records.
- Work collaboratively with the team to achieve sales and customer satisfaction goals.
**Requirements:**
- 1+ year of customer service experience, preferably in a healthcare or related field.
- 1+ year experience in an office setting environment using a telephone and computer.
- An education level of at least a High School Diploma or GED.
- Authorization to work in the United States.
- Available to work 40 hours per week, including weekends, within operating hours.
**Physical Requirements/Work Environment:**
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer.
- Service center environment with moderate noise level due to Representatives talking, computers, printers and floor activity.