Client Relations Specialist
2 weeks ago
Client Relations Specialist
Job Category: Customer Service Requisition Number: CUSTO001353
Job Overview:
The Client Relations Specialist will oversee the daily account management for Byrne customers. This role involves collaborating with clients to deliver product information, offer technical assistance, and facilitate product quotations. The goal is to achieve a high level of satisfaction for all customers interacting with Byrne.
Key Responsibilities:
- Manage both Consumer and Commercial accounts, fostering strong relationships with assigned clients and occasionally engaging in on-site visits and meetings.
- Provide internal support aimed at enhancing customer sales.
- Act as the customer service liaison for Byrne clients, addressing inquiries regarding production timelines, product availability, and other specifications.
- Coordinate customs clearance and ensure compliance with international shipping regulations when required.
- Respond to customer inquiries about products, providing detailed information on specifications and functionalities, while referring highly technical questions to the Engineering department.
- Document conversation details for future reference.
- Serve as a bridge to the production, engineering, and purchasing departments.
- Initiate proactive outreach to customers to assess their satisfaction with Byrne Electrical products.
- Explore opportunities to enhance customer satisfaction and develop innovative solutions to meet client needs.
- Participate in company-wide Customer Service Management events focused on continuous improvement.
- Perform additional projects and duties as assigned.
Qualifications:
Experience: A minimum of 4 to 7 years in customer service is required, with inside sales experience preferred.
Skills: Strong communication skills, both written and verbal, are essential. Proficiency in computer applications, particularly MS Excel and Word, is required. Familiarity with ERP and CRM systems is advantageous. The ability to multitask effectively in a dynamic environment is necessary.
Education: A Bachelor's Degree in a related field is highly preferred.
Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Regular tasks may include talking, listening, standing, walking, sitting, and using hands for various tasks. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The role may involve operating in mentally and physically demanding situations, including prolonged sitting, typing, and lifting up to 20 pounds.
Byrne Electrical Specialists is an equal opportunity employer.
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