Customer Service Associate

2 months ago


Alexandria, Louisiana, United States Enterprise Mobility Inc Full time
Position Overview

Enterprise Mobility Inc. is a leading player in the automotive rental and leasing sector, encompassing renowned brands such as Enterprise Rent-A-Car, National Car Rental, and Alamo. We pride ourselves on being recognized as one of the premier workplaces in the industry. Our mission is to evolve into the world's most reliable and esteemed mobility service provider.

We are currently seeking dedicated Customer Experience Representatives (CXR) to join our dynamic team. This role is pivotal in delivering exceptional, friendly, and efficient service, ensuring that every customer interaction is positive and fulfilling. The CXR will play a crucial role in facilitating the rental process by accurately verifying and documenting all necessary driver information, thereby ensuring a smooth and timely rental and return experience.

This position offers a competitive hourly wage and provides a comprehensive benefits package that includes:

  • Paid time off
  • Consistent full-time schedule
  • Employee discounts
  • Retirement savings plan with 401k matching
  • Health, Life, Dental, and Vision Insurance
  • Opportunities for training and professional development
Key Responsibilities
  • Welcome customers in a courteous and timely manner
  • Deliver outstanding customer service by effectively communicating rental terms, vehicle features, and additional services, including optional protection products and upgrades
  • Assist customers with local area information, directions, and service inquiries
  • Handle incoming calls for reservations, rate inquiries, and general questions, providing resolutions for customers and collaborating with other branches and vendors
  • Conduct outgoing calls for follow-ups and miscellaneous tasks as assigned
  • Evaluate the condition of vehicles upon return
  • Report any customer or vehicle issues to management
  • Engage in continuous learning and skill enhancement through on-the-job training and company-sponsored programs

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Minimum age of 18 years
  • High School Diploma or G.E.D. required
  • At least 2 years of experience in customer service or sales, preferably in retail or guest services
  • Valid driver's license with a clean driving record
  • No drug or alcohol-related convictions in the past 5 years
  • Authorized to work in the United States without requiring sponsorship


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