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Member Team Lead

1 month ago

Alexandria, Louisiana, United States Sam's Club Full time
Job Summary: We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a key member of our front-end team, you will be responsible for providing exceptional customer service, leading a team of associates, and ensuring a positive shopping experience for our members.

Key Responsibilities:
  • Assist management with supervising associates and ensuring a high level of customer service.
  • Communicate effectively with members, associates, and management to resolve issues and improve processes.
  • Train and develop associates on sales and service techniques, as well as company policies and procedures.
  • Participate in recruiting, hiring, scheduling, and evaluating associates to ensure a high-performing team.
  • Support membership sales and marketing efforts by providing information on membership types, programs, and benefits.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Provide guidance and support to members regarding self-service technology and assist with transactions.
  • Oversee the front-end area, including handling claims and returns, zoning the area, and maintaining merchandise displays.
  • Complete accounting records, files, transactions, and other required documentation to ensure accurate financial reporting.
  • Develop and implement processes and practices to meet business needs, and collaborate with managers, co-workers, and customers to achieve goals.
  • Demonstrate and promote compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams to achieve business objectives and provide guidance and support to associates.

What We Offer:
  • Competitive pay and performance-based bonus awards.
  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Eligibility Requirements:
  • Must be 18 years of age or older.
  • 6 months retail experience, including operating front-end equipment, and 6 months customer service experience.

Preferred Qualifications:
  • Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.