Customer Service Ambassador
1 week ago
Overview:
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. We are working toward our shared vision to be the world's best and most trusted mobility company.
Job Summary:
This Customer Experience Representative provides superior, friendly, and efficient transactions and offers company-approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Responsibilities:
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information, and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist to assess the condition of rental upon return
- Notify management of any known customer problems
- Notify management of any known vehicle problems and any required vehicle maintenance
Qualifications:
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol-related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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