Dental Office Manager Lead
6 days ago
We are seeking an experienced Dental Assistant Manager to join our team at Apex Dental P.A. Located in Clover, SC and Rock Hill, SC, we offer a unique opportunity for career growth and development in a dynamic and innovative environment.
Job SummaryThe successful candidate will be responsible for overseeing the daily operations of our dental office, ensuring seamless patient care, and driving business growth through effective management and leadership.
As a key member of our team, you will have the opportunity to mentor and develop our staff, implement marketing strategies, and maintain high-quality patient records.
About UsAt Apex Dental P.A., we pride ourselves on providing exceptional patient care and service in a private practice setting. With a strong focus on quality, innovation, and continuous improvement, we strive to create a work environment that fosters collaboration, growth, and satisfaction.
Key Responsibilities- Staff Management:
- Hire, train, and supervise dental office staff, including receptionists and remote insurance teams.
- Hold team members accountable to published goals related to business growth and development plans.
- Scheduling:
- Oversee patient appointments and manage the dentist's schedule to optimize workflow.
- Financial Management:
- Handle billing, insurance claims, and payment processing; monitor accounts receivable and payable.
- Patient Relations:
- Ensure excellent customer service, address patient inquiries, and handle complaints effectively.
- Compliance:
- Ensure the office complies with health regulations, safety standards, and HIPAA guidelines.
- Inventory Management:
- Maintain inventory of dental supplies and equipment, placing orders as needed.
- Record Keeping:
- Oversee patient records and ensure they are accurately maintained and secure.
- Marketing:
- Develop and implement marketing strategies to attract new patients and retain existing ones.
- Technology Management:
- Manage dental software systems for scheduling, billing, and patient records.
- Financial Reporting:
- Prepare reports on financial performance and operational metrics for the dentist.
- Communication Skills:
- Demonstrate superior written, verbal, and other communication skills.
- Talent Management:
- Interview, hire, and retain top-tier talent as guided by Apex Dental.
- Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.
- Onboarding:
- Seamlessly integrate all team members into the dynamic business environment while continuing to meet business needs.
- Program Development:
- Collaborate with dedicated corporate departments and executive team members to design sustainable and scalable programs.
- Strategic Planning:
- Identify operational areas of opportunity, create action plans, and execute strategies to grow and enhance the business.
- Performance Analysis:
- Thoroughly understand key performance indicators and benchmarks that affect business metrics, and course-correct when necessary.
- Continuous Improvement:
- Assess practice needs and strategically plan improvements.
- Stay up to date on industry trends, current events, and best practices.
- Accountability:
- Hold team members accountable for annual training requirements, performance reviews, and other company mandates.
- Feedback:
- Provide thoughtful, documented, timely, and constructive feedback to direct reports, focusing on solutions, continuous improvement, and positivity.
To succeed in this role, you will need:
- 2+ years of management experience.
- Dental office management experience is preferred.
- Knowledge and ability to understand and apply financial management principles.
- Familiarity with Open Dental is preferred.
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits including paid holidays, 401K with match, healthcare benefits, and opportunities for professional growth and development.
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