Customer Support Specialist

3 weeks ago


Ware, Massachusetts, United States Bio-Rad Laboratories Full time

Overview

Bio-Rad Laboratories is a global leader in developing, manufacturing, and marketing research and clinical diagnostic products. As a Customer Support Specialist, you will play an essential role in our thriving sales organization.

**Your Key Responsibilities:**

  • Provide dedicated support to clients and sales teams within your region.
  • Process operational customer complaints, turning challenges into opportunities for growth and improvement.
  • Collaborate with the team to identify and implement process enhancements.

**Requirements:

  • Excellent communication skills in English and Italian.
  • Strong customer service experience within a fast-paced, corporate environment.
  • Experience in a customer-facing role, including order processing.

**What We Offer:*

  • Competitive salary: $60,000 - $80,000 per year.
  • A variety of benefits, including life and accident insurance, private health care services, and unlimited commuting allowance.
  • An opportunity to work in a dynamic and collaborative team.


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