Guest Services Representative

3 weeks ago


Middleburg, Florida, United States Goodstone Inn & Restaurant Full time
Job Title: Guest Services Associate

At Goodstone Inn & Restaurant, we're committed to delivering exceptional service to our guests. As a Guest Services Associate, you'll be the first point of contact for our guests, providing a warm and welcoming experience from arrival to departure.

Responsibilities:
  • Provide exceptional service to guests, anticipating their needs and exceeding their expectations.
  • Personal accountability for achieving established guest service standards.
  • Handle guest reservations, answer phone calls, and respond to guest inquiries in a friendly and efficient manner.
  • Operate the inn's computer systems, including Maestro and Aloha, to manage guest folios and emergency procedures.
  • Communicate effectively with team members and management to ensure seamless service delivery.
  • Ensure the security and confidentiality of guest and hotel information.
  • Attend work on time and adhere to the attendance policy.
Qualifications and Skills:
  • Minimum 1+ years of hospitality experience and customer service.
  • Strong computer skills, including typing and using basic programs like Microsoft Office.
  • Good communication skills, both verbal and written.
  • Self-motivated, flexible, and proactive.
  • Ability to work well with coworkers and multitask in a fast-paced environment.
  • Excellent attention to detail and ability to work with a sense of urgency.
Company Perks and Benefits:
  • Full benefits starting on day 61, including medical, dental, vision, short-term disability, long-term disability, and life insurance.
  • 401-K match after a year.
  • Vacation and sick time.
  • Employee referral and bonus plan.
  • Overtime available.


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