Guest Services Representative
1 month ago
Goodstone Inn and Restaurant is seeking a highly skilled Guest Services Representative to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our establishment.
Key Responsibilities:- Provide top-notch service to guests at all times, anticipating their needs and exceeding their expectations.
- Handle guest reservations, answer phone calls, and respond to inquiries in a friendly and efficient manner.
- Operate the inn's computer systems, including Maestro and Aloha, to manage reservations and guest information.
- Follow established check-in and check-out procedures to ensure a smooth and seamless experience for our guests.
- Communicate effectively with team members and management to ensure a positive and productive work environment.
- Ensure the security and confidentiality of all guest and hotel information.
- Attend work on time and adhere to the attendance policy.
- Assist Concierge Services as needed, arranging and coordinating guest experiences on-site.
- Minimum 1+ years of hospitality experience and customer service.
- Strong computer skills, including typing and using basic programs such as Microsoft Office.
- Good communication skills, both verbal and written.
- Self-motivated, flexible, and proactive.
- Ability to work well with coworkers and multitask in a fast-paced environment.
- Must be at least 18 years old.
- Excellent attention to detail.
- Full benefits starting on day 61, including medical, dental, vision, short-term disability, long-term disability, and life insurance.
- 401-K match after a year.
- Vacation and sick time.
- Employee referral and bonus plan.
- Overtime available.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time or without notice.
Goodstone Inn and Restaurant is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be a drug-free workplace.
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