Public Safety Communications Specialist
9 hours ago
We are seeking a highly skilled and detail-oriented Public Safety Communications Specialist to join our team in Summerville, South Carolina. As a vital member of our communications center, you will be responsible for dispatching emergency responders, processing requests, and maintaining accurate records.
In this role, you will work under regular supervision, performing dispatch duties for the Town, including receiving and processing requests for law enforcement, fire, and emergency services. Your primary goal will be to ensure that calls are handled in a professional and timely manner, exercising judgment in urgency of calls and preparing and maintaining various documents and logs as required.
The ideal candidate will possess strong communication skills, both written and verbal, and be able to remain calm and composed in high-pressure situations. You will be responsible for monitoring police and fire channels on a continuous basis, dispatching responders according to policies, and maintaining accurate documentation of all responder statuses, locations, and transmissions. Additionally, you will answer E-911 and administrative phone lines, using various techniques to maintain control of calls, calm callers, and gather necessary information in a timely and professional manner.
This is a challenging yet rewarding role that requires a unique blend of technical skills, situational awareness, and interpersonal abilities. If you are a motivated and detail-oriented individual who is passionate about public safety, we encourage you to apply for this exciting opportunity.
About the Role
This position offers a competitive salary range of $45,000 - $65,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, dental insurance, life insurance, SC Retirement System, 401k deferred compensation, 457b deferred compensation, vacation leave, sick leave, holiday leave, and flexible spending accounts. The Town of Summerville is an Equal Opportunity Employer and welcomes applications from diverse candidates.
Key Responsibilities
- Monitor police and fire channels on a continuous basis and dispatch responders according to policies.
- Maintain accurate documentation of all responder statuses, locations, and transmissions.
- Answer E-911 and administrative phone lines and use various techniques to maintain control of calls, calm callers, and gather necessary information.
- Process requests for law enforcement, fire, and emergency services in a professional and timely manner.
- Prepare and maintain various documents and logs as required.
Requirements
To be successful in this role, you will need to have:
- A High School diploma or GED.
- Computer skills, including Microsoft Office and Windows.
- A typing speed of 45 wpm.
- The ability to obtain NCIC certification within six months and State 911 Telecommunicators certification within a year of employment.
- The ability to pass an Audiogram test.
Working Conditions
This is a full-time position that requires working 12-hour shifts at a computer with multiple monitors and wearing a headset for the entire shift. The role also involves working in close proximity to co-workers and responding to emergencies and disasters when needed.
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