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Director of Client Services
2 months ago
Solomon Page is seeking a seasoned professional to lead our client services team and drive exceptional client experiences. As a Director of Client Services, you will be responsible for building and nurturing strong relationships with C-level executives and key franchisees across our client base.
Key Responsibilities:- Client Leadership & Relationship Management: Develop and execute strategies to build trust and credibility with clients, ensuring deliverables meet and exceed expectations.
- Client Success & Profitability: Oversee client services, ensuring seamless execution and exceeding client expectations. Develop and implement strategies to maximize client lifetime value and agency profitability.
- Digital Marketing Agency Expertise: Possess a deep understanding of digital marketing performance metrics and translate them into actionable insights for clients.
- Team Leadership & Development: Lead, mentor, and inspire a high-performing client services team, fostering a collaborative environment that prioritizes communication, problem-solving, and continuous improvement.
- Issue Resolution & Escalation Point: Serve as the ultimate escalation point for all client concerns, approaching challenges with a solutions-oriented mindset and ensuring swift resolution.
- 10+ years of experience in digital marketing agency leadership, with a proven track record of exceeding client expectations and driving revenue growth.
- Strong understanding of the full digital marketing landscape, including paid search, social media marketing, SEO, and programmatic advertising.
- Demonstrated ability to translate complex data and performance metrics into actionable insights for clients.
- Exceptional communication skills, both written and verbal, with the ability to build rapport and trust at the C-suite level.
- Proven leadership skills with the ability to motivate, coach, and inspire a high-performing team.
Solomon Page offers a comprehensive benefit program for hourly employees, including medical, dental, 401(k), direct deposit, and commuter benefits. If you meet the required qualifications and are interested in this role, please apply today.