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Director of Client Services

2 months ago


Reston, Virginia, United States Solomon Page Full time
Director of Client Services

Solomon Page is seeking a seasoned professional to lead our client services team and drive exceptional client experiences. As a Director of Client Services, you will be responsible for building and nurturing strong relationships with C-level executives and key franchisees across our client base.

Key Responsibilities:
  • Client Leadership & Relationship Management: Develop and execute strategies to build trust and credibility with clients, ensuring deliverables meet and exceed expectations.
  • Client Success & Profitability: Oversee client services, ensuring seamless execution and exceeding client expectations. Develop and implement strategies to maximize client lifetime value and agency profitability.
  • Digital Marketing Agency Expertise: Possess a deep understanding of digital marketing performance metrics and translate them into actionable insights for clients.
  • Team Leadership & Development: Lead, mentor, and inspire a high-performing client services team, fostering a collaborative environment that prioritizes communication, problem-solving, and continuous improvement.
  • Issue Resolution & Escalation Point: Serve as the ultimate escalation point for all client concerns, approaching challenges with a solutions-oriented mindset and ensuring swift resolution.
Requirements:
  • 10+ years of experience in digital marketing agency leadership, with a proven track record of exceeding client expectations and driving revenue growth.
  • Strong understanding of the full digital marketing landscape, including paid search, social media marketing, SEO, and programmatic advertising.
  • Demonstrated ability to translate complex data and performance metrics into actionable insights for clients.
  • Exceptional communication skills, both written and verbal, with the ability to build rapport and trust at the C-suite level.
  • Proven leadership skills with the ability to motivate, coach, and inspire a high-performing team.

Solomon Page offers a comprehensive benefit program for hourly employees, including medical, dental, 401(k), direct deposit, and commuter benefits. If you meet the required qualifications and are interested in this role, please apply today.