Guest Services Associate

3 weeks ago


Oconomowoc, Wisconsin, United States Stein's Garden and Home Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Associate to join our team at Stein's Garden and Home. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, building relationships with customers, and assisting the management team in driving sales and achieving business objectives.

Key Responsibilities
  • Greet customers promptly and make them feel welcome in our retail location.
  • Develop and maintain a professional and courteous relationship with customers and co-workers.
  • Assist customers in determining their needs and use various resources to educate them and assist them in choosing the right selections.
  • Assist the management team in implementing merchandising and operational procedures.
  • Follow management direction in completing other duties as required.
  • Ensure appropriate merchandise stock levels, merchandise quality, and presentation.
  • Ensure signage is current and displayed properly.
  • Stock and rotate products according to company direction.
  • Ability to be cross-trained across multiple departments.
  • Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts, and bag merchandise for customers.
Requirements
  • Possess a passion for horticulture, yard/home décor, and seasonal merchandise.
  • Have good written and verbal communication skills along with exceptional customer service skills.
  • Be able to work in both inside and outside environmental conditions, rain or shine.
  • Ability to multitask, prioritize, and work independently or within a team environment.
  • Great organizational and problem-solving skills.
Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear. The associate is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.



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