Senior Customer Service Representative

4 weeks ago


San Antonio, Texas, United States San Antonio Water System Full time
Job Summary

The Senior Customer Service Associate plays a vital role in maintaining and fulfilling all responsibilities of the Customer Service Associate position. This includes providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries
  • Resolve customer complaints in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer service
  • Identify and implement process improvements to enhance customer experience
  • Monitor and analyze customer feedback to inform service improvements
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team

We are an equal opportunity employer and welcome applications from diverse candidates.



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