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Senior Technical Product Strategist

2 months ago

Seattle, Washington, United States Alaska Airlines Full time
Company

Alaska Airlines

The Team

At Alaska Airlines, we are dedicated to crafting an airline that resonates with our customers. Our corporate teams develop strategies and operational frameworks that drive our success.

Our collective enthusiasm for travel and commitment to our guests fuels our pursuit of excellence every day.

If you share our vision for an airline that prioritizes customer satisfaction, we would like to connect with you.

Role Summary

The Technical Product Manager serves as a key authority in overseeing the Operations Analytics product suite, systems, and methodologies.

In this individual contributor role, you will utilize your expertise to facilitate collaboration among Business Intelligence managers, analysts, developers, and partner teams, enhancing operational efficiencies through innovative technical solutions.

This position is tasked with establishing standards and best practices for the optimal deployment of our analytical tools across Alaska Airlines and Horizon Air.

Key Responsibilities


As a recognized expert in technical product delivery, process enhancement, and business intelligence, you will coordinate multiple significant projects aimed at delivering essential analytical tools and support for Alaska's Operations and HR divisions.

Lead OKR planning sessions, create a business impact scoring system to assist in prioritization, and collaborate with Business Intelligence, Data Science, and ITS leadership to outline commitments.

Monitor and communicate progress towards objectives while facilitating the removal of obstacles to success.
Identify and comprehend customer requirements, translating them into actionable specifications. Ensure that these specifications are thoroughly understood and that implementation strategies align with expectations.
Act as the authority on Operations Analytics data products, their applications, technical lineage, and business implications. Advocate for our products through various community platforms and internal initiatives. Maintain our data catalog, ensuring customer-facing resources accurately represent our offerings and include self-service documentation.
Oversee data governance and the lifecycle of Operations Analytics data products. Define success metrics for testing and product acceptance. Facilitate the creation and upkeep of comprehensive product documentation. Identify opportunities to eliminate redundancies and support a unified "source of truth" for key metrics and data products.

Assist Business Intelligence leadership in developing a management system to streamline the intake, development, delivery, and ongoing oversight of data products and business relationships.

Manage internal Azure DevOps, GitHub, and other collaborative platforms for continuous development management.
Establish standards and best practices for optimal deployments of our analytical tools. Stay informed about technical trends and their implications for our roadmap.

Play a pivotal role in our change management process, articulating a strategy to advance our analytic platforms through new products, upgrades, and features.

Enhance our processes through automation to streamline tasks and minimize errors. Identify gaps and challenges in data, systems, processes, and skills, collaborating with leadership to implement effective solutions.
With minimal oversight from leadership, track issues and drive their resolution. Address program-level impediments. Identify and communicate any unresolved challenges with suggested corrective actions. Manage risks and responses to those risks. Prepare for contingencies by establishing appropriate links between risk, scope, schedule, and resources.
Monitor server loads and cloud computing expenses to gather performance and usage metrics. Identify opportunities for productivity, efficiency, or financial enhancements.

Foster strong relationships with development, engineering, infrastructure, network teams, and business partners, managing collaborative OKR planning, project escalations, and customer inquiries.

Job-Specific Experience, Education & Skills

Required
7 years of experience in data analytics, technical product/project/program management, or a related field.

A Bachelor’s degree in mathematics, economics, finance, statistics, business, engineering, computer science, information technology, Technical Product Management, or a closely related discipline, or an additional 2 years of experience/training in lieu of a degree.

Comprehensive knowledge of business intelligence functions, including analytics, reporting, data cleansing, data quality, and relational databases.
Familiarity with product management principles, practices, and tools.
Understanding of business requirements as defined by epics, features, user stories, and releases. Ability to collaborate closely with business partners to derive and execute impactful roadmaps.

In-depth understanding of database principles and experience in querying data from multiple sources using SQL, Python, Spark, or other advanced query/database techniques.

Knowledge of visualization techniques, dashboard design, and decision support tools (such as Tableau, management systems). Exceptional communication skills and a proven ability to collaborate with diverse team members.

Demonstrated ability to maintain composure under pressure and navigate ambiguity.
A data-driven mindset and a proven history of continuous self-improvement.
Exhibit a high level of accountability and ownership to drive assigned projects to meaningful outcomes.
Experience in coaching and mentoring BI analysts.
A high school diploma or equivalent.
Must be at least 18 years old and authorized to work in the U.S.
Preferred
A Master’s degree. 2+ years of experience in the airline/transportation/logistics sector.
Experience with Azure tools (primarily Databricks, Data Factory, and Synapse). Familiarity with Tableau, Alteryx, and SSMS or similar tools.
Knowledge of distributed computing systems and cloud architecture.
Experience with data transformation in cloud-based analytics environments.
Experience working in data lake and unstructured data settings.

Job-Specific Leadership Expectations

Embody our values by prioritizing safety, acting with integrity, being compassionate, delivering results, and striving for excellence.
Create a diverse and inclusive culture where all employees feel safe, valued, and included.

Salary Range

$136,100 - $204,100 / year

Salary Details


Compensation will be based on various factors, including but not limited to location, relevant experience/level, and skillset while ensuring internal equity relative to other Alaska/Horizon employees.

Alaska/Horizon is committed to fair and unbiased compensation along with competitive benefits in all locations where we operate.

Total Rewards


Alaska Airlines and Horizon Air offer pay and benefits that can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

Benefits include free stand-by travel privileges on Alaska Airlines & Horizon Air, comprehensive well-being programs including medical, dental, and vision benefits, a generous 401k match program, quarterly and annual bonus plans, and generous holiday and paid time off. For more information about Alaska/Horizon Total Rewards, please visit our career site and view benefits.

FLSA Status

Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Equal Employment Opportunity


We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer committed to diversity, equity, and inclusion.

We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law.

We encourage individuals from diverse backgrounds, including people of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities to apply.