Hardware Support Specialist

7 days ago


Salt Lake, Utah, United States BCForward Full time
Job Title:

Printer Technician

About the Role:

We are seeking a highly motivated and skilled Hardware Support Specialist to join our team in Salt Lake City, Utah.

Job Description:

This is a customer-facing, non-exempt field position that provides hardware support and related services to our PC Products customers. The ideal candidate will have strong mechanical aptitude, excellent communication skills, and the ability to work independently in a fast-paced environment.

The role involves troubleshooting and repairing various hardware problems on printers, as well as working with escalation teams to resolve technical issues. Strong problem-solving skills, attention to detail, and the ability to prioritize multiple tasks are essential for success in this position.

Responsibilities:
  • Provide hardware support and repair services to customers
  • Troubleshoot and diagnose hardware problems on printers
  • Collaborate with escalation teams to resolve technical issues
  • Develop and implement effective solutions to improve customer satisfaction
  • Maintain accurate records of customer interactions and service performed
Requirements:
  • High School diploma or equivalent required; college preferred
  • Strong mechanical aptitude and technical skills
  • Excellent communication and interpersonal skills
  • Ability to work independently in a fast-paced environment
  • Availability to work scheduled and unscheduled overtime
  • Participation in assigned work during non-traditional workdays, holidays, and shift work
What We Offer:

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, plus benefits, including cell phone reimbursement and a company-provided laptop/tablet. BCforward is an equal opportunity employer and welcomes applicants from diverse backgrounds.


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