Customer Service Representative

1 week ago


Sidney, Nebraska, United States Staff My Agency Full time

Company Overview

Staff My Agency, a State Farm independent contractor agent located in Sidney, NE, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our agency, you will play a crucial role in providing exceptional customer service and support.

Salary

The estimated annual salary for this position is $45,000-$60,000, depending on experience, with opportunities for bonuses and career advancement.

Job Description

We are looking for a professional who can provide top-notch service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Your main responsibilities will include:

  • Providing product and services information to customers and resolving any emerging problems with accuracy and efficiency.
  • Managing incoming calls and handling customer complaints in a timely manner.
  • Keeping records of customer interactions, processing customer accounts, and filing documents.

Required Skills and Qualifications

To succeed in this role, you must have:

  • A strong phone contact handling skills and active listening.
  • A willingness to obtain Property and Casualty insurance license and Life and Health insurance license.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

Benefits

As a valued member of our team, you will receive:

  • Base pay plus bonus.
  • Paid time off (vacation and personal/sick days).
  • Valuable experience and growth potential/Opportunity for advancement within our office.

Others

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.



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