Customer Experience Specialist
7 days ago
DISH, an EchoStar Company, has been at the forefront of connectivity innovation for over 40 years. Our business spans satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans and products, and the development of America's First Smart NetworkTM.
Our portfolio includes EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and GenMobile. As a leader in our industry, we are committed to delivering exceptional customer experiences through cutting-edge technology and top-notch services.
Salary and BenefitsWe offer a competitive salary of $24.50 per hour, with opportunities for advancement and performance-based incentives. Our comprehensive benefits package includes paid training, time off, and holidays, as well as medical, dental, vision, and life insurance coverage.
Additionally, we provide a 401(k) plan with company match, employee stock purchasing program (ESPP), and tuition reimbursement. You'll also enjoy free DISH TV programming, deeply discounted Sling TV and Boost Infinite phone plans, and access to our Employee Stock Purchase Plan (ESPP).
Job ResponsibilitiesAs a Field Technician, you will be the face of DISH, representing our brand in customers' homes daily. Your primary objective is to deliver exceptional customer experiences by providing expert technical support and consultation on smart home solutions.
Your skills and expertise will enable you to build rapport quickly, stand on high ladders for extended periods, lift heavy equipment, and work in varying climates and weather conditions. A valid driver's license and excellent driving record are required for this role.
Requirements and QualificationsTo excel in this position, you must possess:
- Aptitude to build strong relationships with customers and colleagues alike
- Ability to perform physically demanding tasks, including standing on high ladders and lifting heavy equipment
- Valid driver's license and satisfactory driving record
- Excellent communication and problem-solving skills
With your grit, tenacity, and passion for delivering exceptional customer experiences, you will thrive in this dynamic role and have opportunities to grow within our organization.
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