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Clinical Nurse Liaison

2 months ago

Dover, Delaware, United States HealthMap Solutions LLC Full time
Job Title: Clinical Nurse Liaison

Join HealthMap Solutions LLC as a Clinical Nurse Liaison and play a vital role in developing and maintaining long-term relationships with healthcare providers and patients.

Job Summary

The Clinical Nurse Liaison is responsible for coordinating performance improvement activities and care management to improve health outcomes for patients engaged in HealthMap's Kidney Management Program.

Key Responsibilities
  • Act as a liaison between HealthMap, provider practices, and patients to ensure positive engagement and performance with our program(s)
  • Develop new provider/partner business relationships to improve HealthMap provider and member engagement
  • Identify opportunities to improve health outcomes for HealthMap Solutions members based on provider-specific data
  • Incorporate education and communication on best practices, process improvement, and kidney health management interventions
  • Partner with physicians/physician staff to identify patients who would benefit from care navigation support
  • Educate patients on kidney health, related co-morbid conditions, and renal replacement therapy
  • Serve as a patient advocate, utilizing community resources and programs, and liaison between the patient, support network, treating physician, and ancillary providers
  • Accountable for individual and departmental metrics and key performance indicators as identified by the organization
  • Ensure timely and successful delivery of reports to internal and external stakeholders
  • Maintain thorough documentation of all provider meetings/interactions and patient interactions for consistency and coordination and in compliance with National Committee for Quality Assurance (NCQA) standards
  • Ensure HealthMap policies and procedures are followed and comply with HIPAA privacy laws and all other federal, state, and local regulations
Requirements
  • Bachelor's degree in Nursing required
  • Active, unrestricted RN license required
  • 3+ years of progressive experience in healthcare services, clinical operations, quality, or care management
  • 3 years of experience in care gap closure or care coordination activities, including those in an outpatient or hospital setting preferred
  • Prior experience building and managing relationships with healthcare providers or patients preferred
  • Proof of valid and unrestricted driver's license required; this position requires regular travel within assigned region to support practices
Skills
  • Excellent verbal, written, and presentation skills
  • Interpersonal skills to develop and maintain strong internal and external relationships
  • Ability to multitask, prioritize, and create solutions in a fast-paced environment
  • Demonstrated leadership skills and ability to create and maintain a positive work environment
  • Strong critical thinking and analytical skills
  • Ability to foster strong employee engagement among the team
  • Must be proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint

Travel Requirements: Moderate travel, up to 25%, in the Central/South DE area

Equal Opportunity Employer: HealthMap Solutions LLC is an equal opportunity employer and welcomes applications from diverse candidates.