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IT Support Technician

2 months ago

San Diego, California, United States Infracore Full time
Job Overview

Welcome to Infracore LLC

We are a premier provider of IT infrastructure solutions, dedicated to delivering comprehensive support for mid-sized, technology-driven organizations.

We are in search of a Desktop Support Specialist to enhance our proactive support team. In this essential role, you will be instrumental in providing outstanding IT assistance to our clientele.

Core Responsibilities:

  • Deliver desktop assistance to users via multiple channels including electronic communications, voice calls, and in-person service requests.
  • Diagnose and rectify technical challenges associated with desktop software, printing devices, scanning equipment, and fundamental network issues.
  • Oversee desktop support tickets and guarantee prompt resolution of user inquiries.
  • Engage in IT departmental meetings and share insights for operational enhancements.
  • Provide immediate support during significant operational events.

Qualifications:

  • At least 1 year of experience in troubleshooting within an enterprise IT environment.
  • Proficient understanding of Active Directory and the Microsoft 365 suite.
  • Awareness of cybersecurity protocols and prevalent security vulnerabilities.
  • Experience with personal computer hardware components.

Desirable Skills:

  • Familiarity with Mac hardware components.
  • Experience with Azure Active Directory and PowerShell scripting.
  • Knowledge of compliance with legal standards.

At Infracore LLC, we offer a competitive compensation package, a balanced work-life environment, and a collaborative workplace culture. Elevate your IT career with us.