Bilingual Contact Center Agent
7 days ago
At Bank of America, we're looking for a dedicated Client Services Representative II to join our team and deliver exceptional customer experiences.
">About the Role:
">This position is ideal for individuals who are fluent in Spanish and English, with a strong focus on resolving routine client requests through calls, chats, or emails.
">Responsibilities:
">- ">
- Proactively address client inquiries, resolve issues, and provide account maintenance">
- Maintain accurate records, escalate items requiring risk review, exception handling, or further analysis">
- Comply with industry regulations, bank procedures, and financial controls while ensuring compliance">
- Develop and maintain a deep understanding of Bank of America's products and services to provide informed solutions">
Requirements:
">- ">
- High School Diploma / GED / Secondary School or equivalent">
- Fluent in Spanish/English, with the ability to speak fluently">
- Strong communication and problem-solving skills, with the ability to work independently">
- Attention to detail, with the ability to multitask and prioritize tasks efficiently">
- Compliance with industry regulations, bank procedures, and financial controls">
Pay and Benefits:
">We offer an estimated $27.00 - $30.50 hourly pay, based on experience, education, and skill set.
">What We Offer:
">Becoming a part of our diverse and inclusive workplace, where we invest heavily in our teammates' physical, emotional, and financial well-being.
">Take advantage of competitive benefits, including paid time off, resources, and support to make a genuine impact.
">Our commitment to creating a safe and healthy work environment ensures your success and well-being.
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