Bilingual Contact Center Agent

7 days ago


Pomona, California, United States Bank of America Full time

At Bank of America, we're looking for a dedicated Client Services Representative II to join our team and deliver exceptional customer experiences.

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About the Role:

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This position is ideal for individuals who are fluent in Spanish and English, with a strong focus on resolving routine client requests through calls, chats, or emails.

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Responsibilities:

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  • Proactively address client inquiries, resolve issues, and provide account maintenance">
  • Maintain accurate records, escalate items requiring risk review, exception handling, or further analysis">
  • Comply with industry regulations, bank procedures, and financial controls while ensuring compliance">
  • Develop and maintain a deep understanding of Bank of America's products and services to provide informed solutions">
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Requirements:

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  • High School Diploma / GED / Secondary School or equivalent">
  • Fluent in Spanish/English, with the ability to speak fluently">
  • Strong communication and problem-solving skills, with the ability to work independently">
  • Attention to detail, with the ability to multitask and prioritize tasks efficiently">
  • Compliance with industry regulations, bank procedures, and financial controls">
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Pay and Benefits:

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We offer an estimated $27.00 - $30.50 hourly pay, based on experience, education, and skill set.

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What We Offer:

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Becoming a part of our diverse and inclusive workplace, where we invest heavily in our teammates' physical, emotional, and financial well-being.

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Take advantage of competitive benefits, including paid time off, resources, and support to make a genuine impact.

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Our commitment to creating a safe and healthy work environment ensures your success and well-being.



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