Customer Support Specialist

1 week ago


Pomona, California, United States Bank of America Full time

Job Summary:

We are hiring a Bilingual Contact Center Agent to provide exceptional customer service and support to clients. This role involves working in an inbound contact center environment, resolving routine client requests through calls, chats, or emails.

Responsibilities:

  • Use logic and multi-tasking skills to resolve client issues efficiently.
  • Communicate resolutions while delivering a great client experience.
  • Identify and escalate items requiring risk review, exception handling, or further analysis.

Requirements:

  • Must be fluent in Spanish/English.
  • Able to read frequent updates and learning materials, often while on the call, and implement into conversations with speed and accuracy.

Benefits:

  • An estimated salary of $24.00 - $27.06 per hour, based on experience, education, and skill set.
  • Predictable pay and benefits eligibility.
  • A diverse and inclusive workplace with opportunities for growth and development.


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