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Incident Management Specialist

2 months ago

Westbury, New York, United States Tri-County Care Full time
Job Summary

We are seeking a highly skilled Incident Management Specialist to join our team at Tri-County Care. The successful candidate will be responsible for assisting in the review, documentation, and investigation of allegations of abuse and neglect, reportable incidents, and notable occurrences.

Key Responsibilities
  • Assist in the review and documentation of allegations of abuse and neglect, reportable incidents, and notable occurrences.
  • Conduct thorough investigations and prepare Investigative Reports as required.
  • Develop and oversee the completion of recommended actions and corrective action plans.
  • Support the Director of Incident Management during non-business hours with Incident Management responsibilities as needed.
  • Maintain current trainings relative to the performance of incident management responsibilities and as required.
  • Develop an understanding of the Part 624/625 Handbook, commentary, and FAQs and provide support as appropriate.
  • Complete all other tasks relative to incident management as assigned.
  • Staff the on-call phone, on a rotational basis, during off-business hours.
Requirements
  • Excellent organizational skills.
  • Excellent data gathering and analytical skills.
  • Ability to prioritize and problem solve; use good judgment.
  • Excellent presentation and coaching skills.
  • Must be able to adapt to various scenarios and work as a part of a team.
  • Ability to demonstrate a high degree of self-direction and initiative.
  • Ability to multitask.
  • Professional presence.
  • Articulate; strong oral and written communication skills.
  • Computer skills: Windows, Word, PowerPoint, Excel, and Access.
  • Travel is required when needed.
Experience and Licenses
  • Must have a minimum of 5 years' experience working in the ID/DD field.
  • Two years of experience in an Incident Management role, working for an OPWDD certified provider agency or CCO required.
  • Certification in Conducting Serious Incident Investigations (Level 1) preferred.