Customer Service Ambassador

3 weeks ago


Peabody, Kansas, United States Equinox Holdings, Inc. Full time
About Equinox Holdings, Inc.

At Equinox Holdings, Inc., we're passionate about high performance living and strive to inspire and motivate members and employees to reach their full potential. With a portfolio of global brands, including Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media, we're dedicated to maximizing life through innovative experiences and personalized services.

About the Role

We're seeking a talented Customer Service Ambassador to join our dynamic team. In this role, you'll have the opportunity to make a significant impact on our members' experience, providing exceptional customer service, answering inquiries, and ensuring a seamless interaction with our facilities and services. If you're passionate about delivering outstanding service and have a keen eye for detail, we encourage you to apply

  • Answer phones professionally and respond to member inquiries
  • Greet members and guests warmly and provide assistance as needed
  • Maintain accurate records and update member accounts as necessary
  • Collaborate with other departments to ensure a smooth operation of the facility
  • Meet and exceed customer satisfaction targets by providing exceptional service and support


Requirements

This role requires a minimum of 1 year in customer service or related experience, a high school diploma/GED, and excellent communication and interpersonal skills. You should be able to multitask, prioritize tasks efficiently, and maintain a positive attitude in a fast-paced environment. Additionally, you must be proficient in using technology to manage member data and communicate with team members and management.

Compensation and Benefits

We offer a competitive salary of $15.00 per hour, plus benefits and industry-leading commission opportunities for club employees. As a member of the Equinox team, you will also receive complimentary Club membership, perks, and incentives with our products and services including Personal Training, Pilates, Spa and Shop.

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