Customer Service Account Manager
3 weeks ago
Rumpke of Ohio, Inc. is a leading provider of waste management services in the region. We are currently seeking an experienced Account Representative to join our team and contribute to our success.
The successful candidate will have excellent communication and interpersonal skills, be highly organized with good time management skills, and possess a working knowledge of the procurement process. A reliable transportation and strong presentation, negotiation, and closing skills are also essential for this position.
Salary Range: $65,000 - $85,000 per year, depending on experience and qualifications.
About the Position
- Provide exceptional customer service, respond promptly to customer inquiries, and resolve issues efficiently.
- Maintain accurate records and reports of customer interactions, sales activity, and other relevant data using the company's Growth Management System (GMS Board).
- Collaborate with colleagues and supervisors to achieve sales targets and improve overall performance.
Responsibilities and Expectations
- Develop and implement strategies to retain and grow existing customer relationships, including regular communication and follow-up activities.
- Conduct regular site visits and meetings with customers to build rapport and understand their needs.
- Analyze customer data and market trends to identify opportunities for growth and improvement.
Additional Information
- Possible exposure to high traffic conditions and/or tight driving areas.
- Ability to work flexible hours; overtime, weekends, and/or holidays.
- Legally eligible to work in the United States.
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