Pharmacy Manager Position
6 days ago
Job Summary:
As a Pharmacy Manager at Walgreens, you will be responsible for providing exceptional patient care and leading a team of pharmacy professionals. Your expertise in pharmacy operations, patient counseling, and staff management will drive the success of our pharmacy department. You will ensure that our patients receive the highest level of care and service, while also maintaining a positive and productive work environment for our team members.
Key Responsibilities:
Patient Experience:
• Engage patients by greeting them and offering assistance with products and services.
• Resolve patient issues in a timely manner and answer questions to ensure a positive patient experience.
• Model and share customer service best practices with all team members to deliver a distinctive and joyful patient experience.
Operations:
• Counsel patients and answer questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products.
• Refers to the medical provider, as needed, to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
Leadership:
• Collaborates with Store Manager on pharmacy staff hiring, carries out discipline and termination, as necessary, and ensures compliance with employment laws.
• Partners with Store Manager to establish expectations and goals, promote teamwork and foster a shared vision.
• Manages pharmacy staff performance by overseeing the training of pharmacy staff and conducting formal performance reviews.
Personal Development:
• Maintains required licensing/credentialing/certification as established by federal and state regulations to provide clinical services.
• Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals and Walgreens publications and communications.
• Completes education credits and training, including learning modules, as required by the Company.
Requirements:
• BS in Pharmacy or Pharm D Degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing.
• Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
• An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only).
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