Housekeeping Supervisor

6 days ago


Appleton, Wisconsin, United States Residence Appleton Full time
Job Summary:

The Housekeeping Supervisor at Residence Appleton is responsible for overseeing the administration and coordination of housekeeping functions in assigned sections. This role involves inspecting guest rooms to ensure they meet high standards, assisting room attendants as needed, and providing necessary training. In the absence of the Housekeeping Manager, the Housekeeping Supervisor assumes all managerial responsibilities.

Responsibilities:
  • Leadership and Supervision: Supervise and motivate housekeeping staff to ensure excellent service delivery and high-quality room preparation.
  • Quality Control: Conduct regular room inspections to ensure compliance with hotel standards and identify areas for improvement.
  • Training and Development: Provide training and coaching to housekeeping staff to enhance their skills and knowledge.
  • Communication: Maintain effective communication with the front office, engineering, and other departments to ensure seamless operations.
  • Administrative Tasks: Manage key control systems, oversee the organization of closing procedures, and maintain accurate records of daily assignments.
  • Guest Services: Ensure that all guest rooms are clean, comfortable, and well-maintained, and that guests receive exceptional service.
  • Problem-Solving: Address guest complaints and concerns in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to achieve hotel goals and objectives.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: At least 2-3 years of progressive experience in a hotel or related field, with previous supervisory responsibility preferred.
  • Skills: Excellent leadership, communication, and problem-solving skills; ability to work effectively in a fast-paced environment.
Benefits:
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Benefits Package: A comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • 401(k) Retirement Plan: A 401(k) retirement plan with company match.


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