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Housekeeping Supervisor

2 months ago

Appleton, Wisconsin, United States Residence Appleton Full time
Job Summary:

The Housekeeping Supervisor is responsible for overseeing the administration and coordination of housekeeping functions in assigned sections. This role involves inspecting guest rooms to ensure they meet high standards, assisting room attendants as needed, and providing necessary training. In the absence of the Housekeeping Manager, the Housekeeping Supervisor assumes all responsibilities.

Responsibilities:
  • Qualifications:
    • At least 2 to 3 years of progressive experience in a hotel or a related field is required.
    • A high school diploma or equivalent is required.
    • College coursework in a related field is helpful.
    • Previous supervisory responsibility is preferred.
  • Responsibilities:
    • Approach all interactions with guests and associates in a friendly, service-oriented manner.
    • Maintain regular attendance in compliance with Residence Appleton standards, as required by scheduling.
    • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
    • Comply with Residence Appleton standards and regulations to ensure safe and efficient hotel operations.
    • Inspect staff's work performance within assigned sections on a daily basis to ensure standards and productivity levels are being met and maintained.
    • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office.
    • Oversee the organized closing of floors at the end of the day, ensuring room attendants' carts are clean and restocked with linen only.
    • Ensure records of daily assignments are completed, signed off on, and turned into the Housekeeping Office on time.
    • Maintain key control systems.
    • Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
    • Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness, and improper attire.
    • Handle items for 'Lost and Found' according to Residence Appleton standards.
    • Be familiar with all Residence Appleton policies and House Rules.
    • Ensure associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
    • Ensure the overall appearance, cleanliness, and orderliness of staff.
    • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
    • Oversee the daily assignment of duties, ensuring each room attendant and house attendant carries a work assignment.
    • Monitor cleanliness and orderliness of room attendants' carts, linen closets, control closets, stairways, and landings.
    • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
    • Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
    • Oversee proper and constructive training of room attendants.
    • Motivate, coach, and counsel staff as necessary.
    • Collect all keys and assignment sheets daily at the end of the shift.
    • Attend meetings as required by Management.
    • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
    • Monitor all VIPs, special guests, and requests.
    • Perform any other duties as requested by Management.