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Support Services Representative

3 months ago

Pleasant View, United States LADGOV CORPORATION Full time
Job Title: Customer Service / Dispatcher

Location: Remote

Key Responsibilities:
  • Manage inbound calls from clients, processing orders that may involve multiple transactions per interaction.
  • Utilize various software tools to track, manage, and fulfill orders efficiently.
  • Respond to client inquiries via email, ensuring timely and accurate communication.
  • Verify order details and shipment tracking to ensure accuracy and prompt delivery.
  • Collect necessary information from clients to facilitate precise order placement.
  • Conduct professional and courteous interviews over the phone to address client concerns and inquiries.
  • Navigate vendor websites to access product information, guides, and manuals.
  • Process payments securely for client transactions.
  • Assist clients in navigating the order entry software, providing clear guidance through the system.
  • Offer support on technical and administrative issues, including ordering processes and problem resolution.
Qualifications:
  • High school diploma or equivalent required.
  • A minimum of six months of experience in customer service is preferred.
  • Strong verbal communication skills and the ability to listen effectively.
  • Proficient in English grammar, spelling, and punctuation for clear written communication.