Customer Service Representative

2 days ago


Eden Prairie, Minnesota, United States Eden Prairie Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Eden Prairie Community Center. As a key member of our team, you will be responsible for providing exceptional customer service to our patrons, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities

  • Provide excellent customer service to patrons, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage membership and program registration, as well as provide administrative support to the Community Center team.
  • Assist with patron relations, registrations, reservations, meetings, events, and programs.
  • Perform administrative tasks such as data entry, filing, cash handling, bookkeeping, record management, and account maintenance.
  • Monitor activities throughout the building during after-school hours to ensure safety compliance.

Requirements

  • High School Diploma or equivalent required; CPR and First Aid certification preferred.
  • Minimum of three years of progressive experience in a customer service or office support role.
  • Administrative support experience, including program registration, membership management, data entry, word processing, and record management.
  • Previous supervisory or leadership experience preferred.

Working Conditions

This position requires the ability to lift, pull, push, move, and carry up to 10 pounds frequently, 10-20 pounds occasionally, and over 30 pounds on a limited basis. The ability to bend, stand, and reach is also required. Most work is performed in the Community Center, either in the play areas or at a work station. Some travel to other recreation buildings may occur.

City of Eden Prairie Employment Process

The City of Eden Prairie conducts pre-employment checks for this position, including work history, professional references, and criminal history. All final candidates must successfully complete and pass the City's evaluation of the pre-employment process before their first day of employment.



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